Refund policy

 

All returns will be subject to the terms of our manufacturers (including possible restocking fees or final sale rules). In general ADH will accept, for return or exchange, inventoried items in new condition and free from damage. Refunds or exchanged items must be received by our warehouse within 14 days from the receipt of the original order for non-bespoke items only. All samples, bespoke and special order products, including special finishes are non-refundable.

Once the items are received at our warehouse, they will be inspected. You will be notified that ADH has received your returned items.

Customers are responsible for the shipping cost of returns to our warehouse, unless goods are damaged or defective. ADH will repair or replace goods purchased that are faulty or fail to work as advertised.

Please contact ADH that you want to cancel and return the purchase before sending any goods back to us.

Repair, replacement, price reduction or refunds for all returns is at ADH’s discretion, subject to applicable municipal, provincial and federal laws.